We have a friend in Canada who disagrees with the concept of "soft". He believes that everything is merely a different degree of hardness. I don't exactly agree with him and in case I ever want to back up my side of the argument, I have found an expert on the subject. Dustin and I found the office of the "Universal Soft Expert" tucked in a small side street beside a factory. I am pretty sure they don't see much business due to their out of the way location and inexplicable job title.